Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 262-764-9473 or make an appointment online!
Know Your Rights
Excellent small business. The people are very mindful and they treat you like family
I had to get my emissions testing and of course I waited until the last possible moment. Hoffman's got me tested and plate renewed in no time.
Went in to get my tires rotated, they ran into a few issues but they were nice, honest and worked on my truck as fast as they could. They kept me updated during the whole process and pointed out some other issues without being pushy. I definitely recommend!
Al the owner is a great guy if you can ever get a hold of him.
Hoffman's does good emissions testing, they are professional and fast, keep up the great job.
Got me in in a pinch & seemed fair on price. Didn't really have a chance to get 2nd estimate but explained necessary repairs completely & concisely. Got my car running great & safely. Thanks.