Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 262-764-9473 or make an appointment online!
Know Your Rights
I have been taking my vehicles to Hoffman's for a few years now. They have always done exceptional work for a reasonable price. This last time I was just on for an oil change and transfer case fluid change. They noticed my 4 wheel drive actuator motor was leaking T-Case fluid all over. They had the new part and my new tires the next day and I had the truck back in no time. Highly recommended.
The whole staff was wonderful and very helpful and the service was very quick. GREAT PLACE!
I was very pleased with Hoffman's Auto & Tire. I had to get a new wheel bearing and back tires for my car. Al Hoffman and his team were very friendly, communicated the issue regarding my car, explained thoroughly, and gave me a fair estimate to resolve the issue. My car was fixed and I'm fully satisfied with the work done. I highly recommend anyone to take their car to Al and his team. You won't be disappointed.
Fast emissions, friendly, courteous service!
Very efficient and quick and I was impressed that I could pay for registration right there and not have to go anywhere else.
Quick and simple for emissions test.