Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 262-764-9473 or make an appointment online!
Know Your Rights
They are very honest and have always repaired my vehicle to our satisfaction. Very friendly people.
Emissions testing done immediately and with a smile. Renewed plates.
Hoffman's is the only place I trust with my vehicle.
Originally I had an appointment set up with Midas to get my check engine light checked. I didn't have a great feeling about going there so I canceled the appointment and made one with Hoffman's based on the reviews I had seen. I can tell you that I will never go to another place to get any of our cars looked at or serviced. After going through the diagnostic check they were unable to find anything wrong with my car. I had been originally quoted $150ish and when I went to pay they would not take my money. I was told that since they didn't fix anything they would not accept payment. I was blown away. I have a customer service background of 25+ years and I have never received better service. These guys are the absolute best.
Friendly staff. Best experience I had taking my car for emission testing. They put the sticker on my plates and handed me my new registration form.
Went in for an emissions test. Wow they are fast and got right to the point. Nice employees and get service